Welcome to Swim Hush, your premier destination for high-performance aquatic gear! Below you’ll find answers to our most common questions about products, shipping, returns and more. Can’t find what you need? Our customer service team swims through emails faster than Michael Phelps’ freestyle – contact us at [email protected].

About Swim Hush

Who is Swim Hush designed for?
Swim Hush caters to water enthusiasts worldwide, including:
  • Competitive swimmers seeking performance gear
  • Aquagym and water fitness participants
  • Recreational swimmers looking for quality equipment
  • Beachgoers needing durable accessories
  • Training professionals and clubs
Our products range from technical swimwear to aquatic accessories, serving both serious athletes and casual water lovers.

Product Questions

What types of products do you offer?
Our product range includes:
  • Performance swimwear (drag-suits, buoyancy pants)
  • Training equipment (bars, balls, cords)
  • Protective gear (articular protectors, arms/legs warmers)
  • Accessories (backpacks, beach bags, dry boxes)
  • Nutritional support (dietary supplements, drinks)
  • Specialty items (aquagym equipment, air conditioning products)
How do I choose the right size for swimwear?
We provide detailed size charts for each product. For performance gear like drag-suits, we recommend consulting with your coach or trainer as fit impacts hydrodynamics. When in doubt, our customer service team can advise based on your measurements and intended use.
Are your dietary supplements competition-approved?
While we source high-quality supplements, regulations vary by sporting body and country. We recommend checking with your specific competition guidelines. Note that some countries restrict certain supplements – we’ll notify you if your order contains regulated items for your region.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. We never store full payment details on our servers.
Do you offer gift cards or vouchers?
Currently we don’t offer gift cards, but we’re working to implement this feature soon! Follow our newsletter for updates.

Shipping & Delivery

Where do you ship?
We ship worldwide to water enthusiasts in over 120 countries (excluding some remote Asian regions and conflict zones). Whether you’re training in London’s Olympic pool or doing aquagym in Sydney, we’ll get your gear to you.
What are my shipping options?
Standard Shipping: DHL/FedEx – £12.95 – 10-15 business days after dispatch (best for time-sensitive orders)
Free Shipping: EMS – Free on orders over £50 – 15-25 business days after dispatch (ideal for budget-conscious shoppers)

Note: Delivery estimates begin when items leave our UK warehouse, not at order placement. Processing takes 1-2 business days.
How is my order packaged?
Following our Dry Bag Philosophy, we use:
  • Water-resistant mailers for smaller items
  • Reinforced corrugated boxes for equipment
  • Biodegradable packing peanuts
  • Special protective casing for delicate items
Each item undergoes our final “Splash Check” quality control before shipping.
Will I need to pay customs fees?
Customers are responsible for any applicable duties/taxes (typically 5-20% of item value). All necessary customs documentation is prepared by our team.
How can I track my order?
Tracking is easy:
  1. You’ll receive a tracking number via email within 24 hours of dispatch
  2. Our system updates tracking information every 12-24 hours
  3. For DHL/FedEx shipments, you’ll get proactive delivery notifications

Returns & Exchanges

What is your return policy?
Our returns process is as streamlined as our dry sacks:
  • 15-day return window from delivery date
  • Items must be unused with original packaging
  • We cover return shipping for defective items
  • Refunds processed within 3 business days of receipt
What if my item arrives damaged?
We stand by our products like a swimmer trusts their goggles. If your gear doesn’t arrive in perfect condition, we’ll:
  • Replace damaged items immediately (with expedited shipping at our cost)
  • Offer a full refund if preferred
  • Provide return labels for faulty items
How do I initiate a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process personally – no automated responses.

Ready to dive in? Shop with confidence knowing our delivery system is as reliable as your favorite buoyancy pants. Questions? Contact us at [email protected].

Swim Hush Sales Store
18 Ryknild St, Lichfield, GB CH5X 8MT